Política de reembolso

STÅLK SUPPLY CO.

Return & Refund Policy

Effective Date: October 28, 2026
Supersedes: August 27, 2026 version

1. All Sales Are Final

All purchases made on stalksupply.com are considered final at the time of order confirmation. When you complete checkout and receive an order confirmation email, your purchase is binding. We begin processing, packaging, and fulfilling orders promptly after confirmation. Because of the time, labor, and resources committed to fulfilling your order, we do not offer refunds, returns, or cancellations except in the following two circumstances:

• 30-Day Results Guarantee (first-time, one-time purchase orders only; see Section 6)
• Damaged, Defective, or Incorrect Products (see Section 7)

No other basis for a return or refund exists under this policy. Subscription orders are not refundable (see Section 5).

2. Order Confirmation Is Your Responsibility

Before completing your purchase, you are presented with a full order summary, including the product name, quantity, price, purchase type (one-time or subscription), and shipping details. By clicking the checkout button and submitting payment, you confirm that:

• You intended to place this order.
• You reviewed the product, quantity, purchase type, and pricing before submitting payment.
• You understand that the order will be processed promptly and that cancellations are not guaranteed.
• You accept the terms of this Return & Refund Policy.

It is your responsibility to verify all order details before completing your purchase. We are not responsible for orders placed in error by the customer.

3. Non-Refundable Scenarios

To be transparent about what our policy covers, the following scenarios are not eligible for a return, refund, exchange, or store credit under any circumstances:

3.1 Buyer's Remorse or Change of Mind

• You decided you no longer want the product after placing your order.
• You changed your mind about the purchase after it was delivered.
• You found a different product or brand you prefer after ordering.

3.2 Accidental or Unintended Purchases

• You claim the order was placed by mistake or accidentally.
• A child, family member, or someone else with access to your device placed the order. You are responsible for securing your payment methods and devices.
• You did not realize you completed checkout.
• You claim you were "just browsing" or testing the checkout process.

3.3 Failure to Cancel Before Fulfillment

• You attempted to cancel after the order was already processed or shipped. We process orders promptly, and once an order enters fulfillment, it cannot be recalled.
• You contacted us after delivery requesting cancellation of an already fulfilled order.

3.4 Price or Promotion Disputes

• You found the product at a lower price elsewhere after purchasing.
• You missed a promotional offer or discount code and want a retroactive adjustment.
• You feel the product is not worth the price paid.

3.5 Incorrect Expectations

• You did not read the product description, ingredient list, or supplement facts before purchasing.
• You expected the product to work differently than described on our website.
• You assumed the product was something other than what was listed.
• You purchased the product for someone else, and they do not want it.

3.6 Shipping and Delivery Disputes (Non-Defective)

• You were not available to receive the package and it was returned to sender.
• You provided an incorrect or incomplete shipping address.
• The package was delivered to the address you provided but you claim non-receipt (these cases are handled through the carrier's claims process, not through us).
• You refused delivery of the package.

3.7 Duplicate Orders

• You placed multiple orders by mistake. Verify your order confirmation email before placing additional orders.

3.8 Subscription Orders

• Any subscription order, including your first subscription order and every renewal order. See Section 5 for full subscription terms.
• You forgot to pause or cancel your subscription before your next renewal date.

3.9 Unopened or Unused Products (Without a Qualifying Claim)

• Returning an unopened, sealed, or unused product is not grounds for a refund. Our guarantee is results-based: it exists to protect customers who used the product as directed and did not see noticeable results (see Section 6). Simply possessing an unopened bottle you no longer want does not qualify.

3.10 Promotional, Clearance, or Bundle Purchases

• Items purchased during promotional events, clearance sales, or as part of a discounted bundle are final sale and non-refundable unless the product is defective.

3.11 Third-Party Purchases

• Products not purchased directly from stalksupply.com (e.g., Amazon, eBay, or any third-party retailer) are not covered by this policy. Contact the original retailer for their return process.

3.12 General Dissatisfaction Without Product Defect

• You "just don't want it anymore."
• You claim financial hardship or that you cannot afford the purchase after ordering.
• You state that you did not authorize the purchase but cannot provide evidence of fraud (legitimate fraud claims should be reported to your bank).

4. Order Cancellation Window

If you need to cancel a one-time order, contact us at inbox@stalksupply.com within one (1) hour of placing your order. We will make reasonable efforts to cancel orders that have not yet entered processing. However, because we prioritize fast fulfillment, cancellation is not guaranteed. If the order has already been processed, printed, packed, or handed to the carrier, it cannot be cancelled, and the purchase is final.

5. Subscription Orders

5.1 How Subscriptions Work. When you choose a subscription purchase option, you authorize STÅLK Co. to charge your payment method automatically at the renewal interval shown for your plan (for example, every 1, 3, or 5 months, depending on the supply option you selected) until you cancel. The subscription option, price, and renewal interval are clearly displayed on the product page and at checkout before you submit payment, and you may choose a one-time purchase instead.

5.2 Notifications. After your first subscription order you receive a subscription confirmation email. Before each renewal charge you receive a reminder email (at least one day before the billing attempt), giving you the opportunity to pause or cancel.

5.3 Cancel Anytime Before Your Renewal Date. You may cancel your subscription at any time, with no fees and no long-term commitment, by logging into your account and selecting "Manage Subscriptions," or by emailing inbox@stalksupply.com with your order number and the subject line "Cancel Subscription." Your cancellation request must be received before your next renewal date to prevent the next charge. Once cancelled, all future subscription orders are stopped.

5.4 No Refunds on Subscription Orders. All subscription orders, including the first subscription order and every renewal order, are final and are not eligible for a refund, return, or cancellation once they have been billed. If a renewal order was billed and processed before we received your cancellation request, that order will be shipped to you and is final; your cancellation will apply to all future orders. Subscription orders are not covered by the 30-Day Results Guarantee.

5.5 Pause Instead of Cancel. If you need a break, you may ask us to place your subscription on hold. No charges are made while your subscription is on hold, and it stays paused until you ask us to restart it.

5.6 Damaged, Defective, or Incorrect Subscription Shipments. Subscription shipments that arrive damaged, defective, or incorrect are covered under Section 7.

Any courtesy or goodwill accommodation we may choose to offer in an individual case is at our sole discretion and does not change or waive this policy.

6. 30-Day Results Guarantee

We are confident in the quality and efficacy of our products. If you are a first-time customer who placed a one-time purchase, have used the product consistently as directed for at least thirty (30) days from the date of delivery, and have not experienced noticeable results, you may be eligible for a refund. This guarantee exists to protect customers who gave the product a fair trial, not as a general return policy.

6.1 Eligibility Requirements

To qualify for the 30-Day Results Guarantee, all of the following must be true:

• First-time order only. This guarantee applies exclusively to your first purchase from stalksupply.com. Repeat orders, second purchases, and all subsequent orders are not eligible.
• Product must have been used. You must have opened and consumed the product as directed on the label for at least 30 consecutive days. Unopened or unused products do not qualify (see Section 3.9).
• Claim submitted within the guarantee window. Your refund request must be submitted within forty-five (45) days of the delivery date. This gives you 30 days of use plus a 15-day window to evaluate and contact us. Claims submitted after 45 days from delivery will not be honored.
• Non-subscription order. Subscription orders are excluded from this guarantee (see Section 5).
• Non-promotional order. Orders placed during promotional events, clearance sales, or with bundle discounts are excluded.

6.2 How to Submit a Claim

Contact us at inbox@stalksupply.com with the following:

• Your order number.
• The date you began using the product.
• Confirmation that you used the product daily as directed for at least 30 days.
• A brief description of the results (or lack of results) you experienced.

We may request additional verification, such as a photo of the product showing usage level, before processing your claim.

6.3 What Is Not Covered

The 30-Day Results Guarantee does not cover:

• Customers who did not use the product or did not use it as directed.
• Claims based on taste, texture, capsule size, or other product characteristics unrelated to efficacy.
• Claims submitted by repeat customers on any order after their first.
• Subscription orders of any kind.
• Any scenario listed in Section 3 of this policy.

6.4 Refund Details

Approved claims under this guarantee will receive a refund of the product purchase price to the original payment method. Original shipping charges are non-refundable. You are not required to return the product.

7. Damaged or Defective Products

If you receive a product that is damaged during shipping, defective, or incorrect (i.e., you received a product you did not order), contact us at inbox@stalksupply.com within seven (7) days of delivery with the following:

• Your order number.
• A clear description of the issue.
• Photographic or video evidence showing the damage, defect, or incorrect item.

Upon verification, we will, at our sole discretion, arrange a replacement at no cost or issue a full refund, including original shipping charges. Claims submitted without adequate evidence or outside the 7-day window may be denied.

8. Refund Processing (For Approved Claims Only)

If your claim is approved under Section 6 or Section 7:

• Refunds are processed to the original payment method within seven (7) to ten (10) business days of approval.
• Your bank or card issuer may require additional processing time beyond our control.
• Original shipping charges are refunded only when the return is due to our error (Section 7).

If you have not received an approved refund within the stated timeframe, check with your bank or card issuer first. If the issue persists, contact inbox@stalksupply.com and we will investigate promptly.

9. Exchanges

We do not offer direct exchanges. If your claim qualifies under Section 7, we will process a replacement or refund. We do not facilitate exchanges for reasons of personal preference.

10. Chargeback and Dispute Notice

Filing a chargeback or payment dispute with your bank or credit card issuer instead of contacting us directly may result in delays and additional complications. If you believe you are entitled to a refund, we encourage you to contact inbox@stalksupply.com first so we can resolve the matter efficiently. We actively contest chargebacks that we determine to be illegitimate, and we maintain detailed records of all transactions, order confirmations, subscription confirmations and renewal reminders, shipping confirmations, and delivery tracking for this purpose.

11. Agreement to This Policy

By placing an order on stalksupply.com, you confirm that you have read and agree to this Return & Refund Policy in its entirety. This policy is accessible on our website at all times prior to checkout. Lack of awareness of this policy does not constitute grounds for an exception.

Contact

For questions regarding this policy, to manage your subscription, or to submit a guarantee or defective product claim:

Email: inbox@stalksupply.com

STÅLK Supply Co. reserves the right to update or modify this policy at any time. The most current version will always be available at stalksupply.com.